Unmanaged ‘emotional labor’ may lead to worker stress and turnover

Unmanaged emotional demands at work increase employee stress and turnover risk, according to research from MissionSquare Research Institute and Kansas State University based on surveys of over 2,000 workers. Construction companies should address workplace emotional labor through better management practices and support systems to retain skilled workers and maintain crew stability.

Washington — Work-related emotional demands can put employees at higher risk of turnover and “well-being strain,” a recently published research paper concludes. Researchers from the not-for-profit MissionSquare Research Institute and Kansas State University surveyed more than 2,000 workers across…

This story was originally published by Safety+Health Magazine.